Back in 2005, while working for Sun Microsystems, I was delivering a keynote at a computing event in Moscow. One of the slides in my presentation outlined how IT would move from being the builder of things to being the aggregator and integrator of things. It was an innocuous sounding argument, but there was a deeper agenda: make the IT professionals in the audience uncomfortable and help them realize that the IT of the future was going to revolve around this thing called util

It used to be that IT had one set of customers, and they were internal, and one system to maintain: The ERP. Fast forward 10 years and people are using mobile applications in every aspect of their daily lives, using social media to communicate more with pictures than words, and expecting the same kinds of experiences at work. IT is increasingly being asked to help enable new business models to serve these changing needs – often via the cloud. In the face of that challenge, we

Artificial intelligence is not new, but suddenly everyone seems to be talking about it. As I explained in my last article, we have hit an inflection point with computing power and data that is finally allowing for commercial applications of this technology, and that’s what all the excitement is about. It’s only going to get faster and better from here on out. Along with talk about the new possibilities, there is also a lot of fear about people possibly losing their job to a r

IT may not traditionally rank at the top of the list when you think about customer-facing departments throughout the business. But perhaps it should. Enterprise IT has never been as focused on the customer experience as it is today — and its importance is only growing. The second annual “State of IT” report even reveals that 75% of tech leaders say IT is currently in the midst of the biggest historical shift of its role, becoming more ingrained with the business and playing a

REESTABLISHING THE CONNECTION BETWEEN SALES AND MARKETING When contemplating organizational change, many companies will find a common answer - sales and marketing aren’t aligning. This results in internal discord and the subsequent lagging of sales performance. Companies already know this; study after study has indicated the value of aligning sales and marketing. For example, the Mx Group found that this lack of alignment wastes up to 91% of marketing investment and around 50