Bob Worrall7 feb 20184 min.THE VIEW FROM THE CLOUDBack in 2005, while working for Sun Microsystems, I was delivering a keynote at a computing event in Moscow. One of the slides in my...
Paul Tuxford21 dic 20174 min.HOW TO EVOLVE TO TWO-SPEED ITIt used to be that IT had one set of customers, and they were internal, and one system to maintain: The ERP. Fast forward 10 years and...
Paddy Lawton3 oct 20174 min.THE SURPRISING TRUTH ABOUT HUMANS AND ARTIFICIAL INTELLIGENCEArtificial intelligence is not new, but suddenly everyone seems to be talking about it. As I explained in my last article, we have hit an...
Seema Kumar29 sept 20173 min.WHY CIO´S AND IT LEADERS ARE PRIORITIZING CUSTOMER EXPERIENCEIT may not traditionally rank at the top of the list when you think about customer-facing departments throughout the business. But...