It used to be that IT had one set of customers, and they were internal, and one system to maintain: The ERP. Fast forward 10 years and people are using mobile applications in every aspect of their daily lives, using social media to communicate more with pictures than words, and expecting the same kinds of experiences at work. IT is increasingly being asked to help enable new business models to serve these changing needs – often via the cloud. In the face of that challenge, we

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The size, scope and complexity of sourcing projects today means it can be difficult to know where to start the process. However, as is often the case in all planning, it’s best to begin with the end in mind. For buyers, this means “How will I award my business?” should be the first question asked when designing a sourcing process. It may appear counter-intuitive but identifying award criteria from the outset forces buyers to define not only the ultimate objectives but also an

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IT may not traditionally rank at the top of the list when you think about customer-facing departments throughout the business. But perhaps it should. Enterprise IT has never been as focused on the customer experience as it is today — and its importance is only growing. The second annual “State of IT” report even reveals that 75% of tech leaders say IT is currently in the midst of the biggest historical shift of its role, becoming more ingrained with the business and playing a

Spend management expert David Hearn believes enterprises must break out of procurement silos to get real insight. Coupa CMO Tara Ryan presents the case. Enterprises that see procurement as a purely administrative function are failing to realize its potential, believes David Hearn, whose career spans procurement roles at Sun Microsystems, Kaiser Permanente and Juniper Networks: That’s the way it is in a lot of organizations – procurement and AP are seen as clerical, transactio